We offer a selection of courses targeting legal secretaries, PAs, receptionists and business service personnel. Our courses cover the majority of core competencies required for these roles and can be adapted to fit your organisation's needs.

Courses include:

  • Planning and Prioritising: Making the Most of Your Time
  • Developing Effective Telephone and Virtual Communications Skills
  • Exceeding Client Expectations
  • Communications Skills at Work
  • Effective Working Relationships
  • The Professional Receptionist
  • Today's Secretary
  • Speaking and Presenting With Confidence
 

We offer a selection of team and personal development courses focusing on behaviours and attitudes. Our solutions enable individuals and teams within your organisation to achieve their full potential.

Courses include:

  • Working Together: Building Successful Partnerships
  • Making Good Teams Better
  • Rise to the Challenge®
  • A First Impression
  • Managing Yourself
  • Finding the Balance
  • Developing Self-Confidence
  • Discovering the Assertive You
 

Our supervisory, team leader and management courses offer a range of skills development options, equipping managers with the basics of the management toolkit and the opportunity to enhance, polish and fine tune their existing skill sets. All our management training solutions can be aligned to the performance standards recognised by the Institute of Leadership and Management.

Courses include:

  • Introduction to Leadership
  • Preparing and Managing Change
  • Solving Problems and Making decisions
  • Managing Creativity and Innovation in the Workplace
  • Building the Team
  • Recruiting for Success
  • Writing for Business
  • How to Conduct Successful Appraisals
  • Influencing Others at Work
  • Effective Meetings for Managers
 

We offer a variety of solutions for graduates entering the legal and commercial sectors. Our courses provide graduates with a toolkit of interpersonal and behavioural skills which will help them progress whilst helping their organisation achieve its business goals.

Courses include:

  • From Graduate to Trainee: Building A Successful Relationship with Your Secretary
  • Understanding Your Business: Skills Development
  • Working in a Team
  • Leadership Skills Development
  • Coaching Skills for Managers