Case Study
A two-day course developed by Platinum Training Solutions for a FTSE 100 company who own and manage approximately 7.6 million m2 of commercial property and provide property services to more than 2,500 private and public sector clients
The Results
This course is now an integral part of the client’s L&D strategy running every alternate month. The statistical feedback is consistently of an excellent standard with 100% overall satisfaction for every workshop delivered.
“One of the best (possibly the best) courses I have attended.”
“Excellent - very busy at work at moment, wasn't looking forward to it but have found it really useful and thoroughly enjoyable.”
“Really good - thoroughly enjoyed it. Taking lots of information and ideas back into the workplace.”
“Extremely successful course - very enthusiastic and knowledgeable presenter.”
“Great tutor, well planned, great 2 days.”
“I was really impressed with the clarity of your training sessions last week and greatly appreciate the time you have taken to deal with my particular situation; both on Wednesday last and with the information you have sent to me today. I will certainly endeavor to put your advice and the skills I have learnt into practice - I'll be sure to let you know how things move on“
The brief
As with many large organisations, getting people to work together in harmony is often a challenge.
This particular client was looking for a solution that would provide their people (up to director level) with practical solutions to make bad relationships good and good relationships better.
The key to developing this course was focusing on practical solutions that could be applied immediately into the workplace offering people results with real life issues.
The content
Understanding Relationships
§ The importance of relationships at work
§ Self-awareness – our map
§ Understanding others – their map
§ The “other” perspective
§ Current working relationships (in conjunction with pre-work)
Demonstrating essential skills in relationship building
§ Listening and questioning techniques
§ Developing rapport
§ Thinking and acting objectively
§ Practical exercises
Building skills to understand and be understood in all situations
§ Understanding your social style
§ Positive influencing techniques
§ The benefits of positive influencing both professionally and personally
§ A step by step approach to dealing with all situations
Making good communication better
§ An introduction to transactional analysis
§ The three ego states
§ Complimentary transactions
§ Crossed transactions
§ Practical exercises
Dealing with conflict constructively
§ Identifying the main phases of conflict
§ Typical behaviours that are displayed when conflict is not constructively managed
§ A framework for resolving conflict
§ Conflict management skills
§ Practical exercises
Summary and Toolkit
§ Observations from today’s learning and development of actions in the workplace
§ A toolkit to take away
Post Work
§ Follow up on goals/actions set within training
For more information on running this course within your Organisation or a tailored version, please email info@platinum-ts.co.uk or telephone 01727 847080
