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Communication Skills at Work

Having the confidence and skills to communicate well in the workplace is central to everyone’s role.


This practical one-day course will give delegates confidence in writing and speaking in a range of different, day-to-day workplace situations.


It will enable delegates to improve their communication skills to enhance their effectiveness at work.


Course designed for


Supervisors, secretaries, administrators, team leaders and junior managers who are communicating with others face-to-face in meetings, on the telephone or in writing and who are looking to develop new skills and increase confidence.

Course Objective


By the end of this course you will be able to:



  • Understand what are the barriers to effective communication

  • Choose the best means of communication for each situation

  • Be more aware of your own communication style and how this is perceived

  • Contribute to meetings more positively

  • Be aware of the key elements of successful written communication

  • Communicate more effectively over the phone

  • Understand the impact of non-verbal communications

  • Project a more positive image through improved communication skills


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