Managing skills and competencies
This course can be provided as an individual module or as part of the ILM Certificate in First Line Management.
Course designed for
This one-day course is designed for those individuals who are likely to become first line managers (team leaders or supervisors) or who are already in the role but have had little or no formal training.
Course Objectives
By the end of this course delegates will be able to:
- understand and set objectives
- enhance problem solving skills
- develop their briefing skills
- produce project reports
- develop their interpersonal skills/trust
- adopt information awareness
- influence and negotiate
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