Preparing and Managing a MOS Programme
Implementing change in any organisation fills many managers and team leaders with concern. Change often worries people especially if they cannot see the benefits. Introducing a Microsoft Office Specialist or Microsoft Business Certification Programme is as much about managing people through a change process as training the technology.
Course designed for
This two-day course is designed for Training Managers, Trainers and HR Professionals who are looking to introduce a compulsory Certification Programme.
Course Objectives
Understanding MOS and MCAS
- What is MOS and MCAS?
- How does MOS/MCAS work?
- Platinum's Template for Success
- Options available
How Change affects individuals
- Change and Self Esteem
- Introducing Hanlon’s Paradox
- The Five Stages of Change
- The Three Stages of Helping
Learning
- What kind of trainer are you?
- The Learning Process
- Using ERTA
Managing Change
- Managing Expectations
- Managing the Resistance to Change
- Hiding our Opinion
- Dealing with Objections, Criticisms and No
- Communicating Change
Planning
- What is required to set up my MOS Authorised Testing Centre
- Organising the Training Programme
- Scheduling
- Information required
- Learning Tools/Resources and Aids
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